5mwb Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to all personal data processed by 5mwb in connection with the online gaming platform accessible at https://5mwb.org ("Platform"), including any associated web and mobile interfaces. It applies to all registered users ("Players", "you") and visitors of the Platform located in the Philippines.

5mwb takes privacy seriously. The Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission ("NPC") govern the collection, use, storage, and disposal of personal data in the Philippine context. 5mwb's data practices are designed to meet and, where possible, exceed those requirements.

By creating an account or continuing to use the 5mwb Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not register or continue using the Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, 5mwb acts as the personal information controller ("PIC") for data processed in connection with the Platform. Queries regarding this Policy or 5mwb's data practices may be directed to the Data Protection Officer (DPO) via the contact details set out in Section 15 of this Policy.

3. Data We Collect

3.1 Identity and Contact Data

When you register a 5mwb account, we collect: your legal full name as it appears on a government-issued Philippine ID, your Philippine mobile number, your email address (where provided), your date of birth, and — for KYC verification purposes — copies of your government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS card, voter's ID).

3.2 Financial Data

To process deposits and withdrawals, 5mwb collects your GCash or Maya registered mobile number, bank account details (where applicable), transaction history on the Platform, and — where required under AMLA obligations — source-of-funds information. 5mwb does not store full card numbers. Payment card data, where used, is processed by PCI-DSS certified third-party payment processors and is not retained by 5mwb.

3.3 Technical and Device Data

When you access the Platform, 5mwb automatically collects your IP address, device type and operating system, browser type and version, session duration and timestamps, pages visited and game sessions played, and approximate geolocation derived from IP (used solely to verify Philippine jurisdictional access).

3.4 Usage and Gaming Data

5mwb records all wagering activity, game results, bonus usage, deposit and withdrawal transactions, and responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests). This data is required for regulatory compliance, dispute resolution, and responsible gaming monitoring.

3.5 Communication Data

Records of your communications with 5mwb customer support (live chat transcripts, email correspondence) are retained for quality assurance and dispute resolution purposes.

4. How We Collect Data

5mwb collects personal data through the following channels:

• Directly from you — via account registration forms, KYC document submission, deposit and withdrawal requests, customer support interactions, and responsible gaming tool activations.
• Automatically — via cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform.
• From third parties — from identity verification service providers used to validate KYC documents, from payment processors to confirm transaction status, and from game studios for game session logs required for fairness audits.

5. Purposes of Processing

5mwb processes your personal data for the following purposes:

• Creating, verifying, and managing your 5mwb account.
• Processing deposits, withdrawals, and bonus transactions.
• Verifying your identity and age (21+) in compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA).
• Detecting and preventing fraud, cheating, multi-accounting, and money laundering.
• Complying with legal and regulatory obligations, including PAGCOR reporting, NPC compliance, and AMLA suspicious transaction reporting.
• Operating and improving the Platform's functionality, game offering, and user experience.
• Administering responsible gaming tools and monitoring play patterns for player protection purposes.
• Providing customer support and resolving disputes.
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts).
• Sending promotional communications where you have opted in to receive them.

6. Legal Bases for Processing

5mwb processes personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform the account agreement and deliver gaming services to you.
• Legal obligation — processing required to comply with PAGCOR regulations, AMLA requirements, NPC obligations, and other applicable Philippine laws.
• Legitimate interest — processing for fraud detection, platform security, and improving our services, where such interests are not overridden by your privacy rights.
• Consent — for optional processing such as marketing communications, where consent is obtained separately and may be withdrawn at any time.

7. Sharing Your Personal Data

5mwb does not sell personal data to third parties. We share your personal data only in the following circumstances:

• PAGCOR and regulatory authorities: 5mwb is required to share certain player data with PAGCOR as part of its licensing obligations, and with the Anti-Money Laundering Council (AMLC) as required under AMLA.
• Identity verification providers: Third-party KYC service providers process identity documents on 5mwb's behalf under data processing agreements that require them to maintain confidentiality and security standards equivalent to those in this Policy.
• Payment processors: GCash, Maya, and other payment service providers receive the transaction data necessary to process your deposits and withdrawals.
• Game studio providers: Game studios (e.g., PG Soft, Pragmatic Play) receive session data necessary for game operation, fairness auditing, and jackpot processing. They do not receive your identity or financial data beyond what is needed for these purposes.
• Law enforcement: 5mwb will disclose personal data to Philippine law enforcement authorities when compelled by a valid court order, warrant, or other lawful process.

All third-party service providers engaged by 5mwb are bound by data processing agreements requiring data protection standards consistent with Philippine law.

8. International Data Transfers

Certain third-party service providers engaged by 5mwb (including game studio technical infrastructure and cloud hosting providers) may process data outside the Philippines. Where such transfers occur, 5mwb ensures that appropriate safeguards are in place — including contractual data transfer agreements — to provide a level of protection consistent with the Data Privacy Act of 2012 and NPC guidelines on cross-border data flows.

9. Data Retention

5mwb retains personal data for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal and regulatory obligations. The following minimum retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from account closure, as required under AMLA record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support records: Retained for two (2) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 5mwb's data disposal procedures.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5mwb:

• Right to be informed — to be notified of the processing of your personal data.
• Right to access — to request a copy of the personal data 5mwb holds about you.
• Right to correction — to request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking — to request deletion or suspension of processing of personal data where processing is unlawful or no longer necessary.
• Right to object — to object to processing based on legitimate interest or for direct marketing purposes.
• Right to data portability — to receive your personal data in a structured, commonly used format where technically feasible.
• Right to file a complaint — to lodge a complaint with the National Privacy Commission (NPC) at privacy.gov.ph (refer to the NPC website directly) if you believe your rights have been violated.

To exercise any of these rights, contact 5mwb's Data Protection Officer via the details in Section 15. 5mwb will respond to rights requests within fifteen (15) working days in accordance with NPC guidelines.

11. Cookies & Tracking Technologies

5mwb uses cookies and similar technologies to operate the Platform, maintain your login session, detect fraud, measure Platform performance, and — with your consent — deliver relevant promotional content. The following cookie categories are used:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Remember your preferences (e.g., language, game lobby filters) to improve your experience. These can be disabled but may impair Platform functionality.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform, used to improve game selection and interface design.
• Marketing cookies: Used to measure the effectiveness of 5mwb's promotional campaigns. These are only set with your explicit consent.

You may manage cookie preferences via your browser settings at any time. Note that disabling strictly necessary cookies will prevent Platform login and gameplay.

12. Security Measures

5mwb implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and 5mwb's servers.
• Encryption at rest for sensitive personal data stored in 5mwb's databases.
• Access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication options for player accounts.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with NPC notification requirements.

Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. 5mwb cannot guarantee absolute security and is not liable for breaches resulting from circumstances beyond its reasonable control.

13. Minors

The 5mwb Platform is strictly for persons aged 21 years and above. 5mwb does not knowingly collect personal data from individuals under 21 years of age. If 5mwb becomes aware that a registered account is held by a person under 21, the account will be immediately closed, all funds returned to the verified payment method, and any personal data collected will be securely deleted. If you believe a minor has registered on 5mwb, please notify the DPO immediately via the contact details in Section 15.

14. Changes to This Policy

5mwb may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. Material changes will be notified to registered players via the mobile number or email address on file, or via a prominent notice on the Platform, not less than seven (7) days before the effective date of the change. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following notification of a change constitutes acceptance of the updated Policy.

15. Contact & Data Protection Officer

For any questions, requests to exercise your data subject rights, or concerns relating to 5mwb's processing of your personal data, please contact the 5mwb Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform's customer support portal

5mwb aims to acknowledge all data privacy requests within five (5) working days and to resolve substantive requests within fifteen (15) working days from receipt of all required identification and supporting information.

If you are not satisfied with 5mwb's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.